IT Service Management

Greater customer and service orientation in IT thanks to efficient IT service management (ITSM).

ITSM stands for all measures and methods for the highest level of business process (BP) support using modern information technology.

From IT service to business service management: The focus is on ensuring and monitoring business services and improving the communication between business and IT. For greater efficiency, quality and profitability.

oraïse IT service management links business and IT.
For customer-focused, transparent IT services.

The quality and quantity of oraïse IT services is

• goal-oriented
• customer/business process-focused
• user-friendly
• cost-optimized and focused on
  planning – monitoring – controlling.

At the heart of all activities are clearly defined service level agreements which include explicit arrangements, transparent documentation of oraïse services and availability (time and manpower) and, above all, make it possible to measure these with precision.
After all: We don’t just make IT technology available – we provide a service.

oraïse – your partner for all outsourcing-related issues.
Benefit from our speed, flexibility and quality.

Market, process and IT expertise is the reason more and more renowned companies are outsourcing their highly critical processes and IT service management to oraïse so they too can take advantage of the wide range of services we offer.

Our service portfolio at a glance:

• Service Desk
  • Order Management
  • Trading/Market Data Management
• Technology/Service
  • On-site Service and On-site Support
  • RMC Support